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TERMS
AND CONDITIONS |
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1. |
RESERVATIONS
Reservations must be made in advance and need
to be confirmed by e-mail or letter to
be received no later than 7 days prior to
departure. |
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2. |
DEPOSIT
A deposit of 25% shall be payable at time
of booking except in instances where corporate
accounts apply. This shall be offset against
the full value of the hire including event
entrance, accommodation, etc. On receipt of
cleared funds the company will issue confirmation
of your reservation. Under no circumstances
can a reservation be accepted unless accompanied
by the required deposit.
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3. |
PAYMENT
OF BALANCE
Full payment of the balance is due at commencement
of hire. The company reserves the right to
treat as cancelled any booking not paid in
full by the due date and to retain the deposit
paid.
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4. |
PAYMENT
METHOD
Payment shall be made by cash, credit card
or cheque with a supporting bank guarantee
card.
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5. |
CORPORATE
ACCOUNTS
Where Autoliner have agreed to provide account
facilities to the customer, payment in full
for services provided is due 30 days from
invoice date.
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6. |
ACCOUNT
DEFAULT
In the event that any part of the invoice
remains unpaid after the due date of payment,
the amount unpaid shall bear interest at a
rate of 4% per annum above the base rate of
HSBC Bank plc from time to time both before
as well as after any judgement and such interest
shall be compounded half yearly.
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7. |
ACCOMMODATION
AND ENTRANCE TICKETS
All accommodation is booked by the company
as agents for and on behalf of the customer
or individual passengers. Likewise tickets
for sporting events, concerts, theatrical
performance, etc. In the event that inclement
weather or force majeure renders travel impossible
the tickets shall remain the liability of
the customer.
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8. |
LUGGAGE
The Autoliner is designed to carry eight passengers
and space is limited to hand luggage or one
medium sized suitcase per person. In instances
where more than six persons travel, the company
reserve the right to use an ancillary waterproof
trailer. Luggage and / or sporting equipment
must be clearly specified by the customer
at time of booking. Autoliner accept no responsibility
for loss or damage to passenger luggage or
property carried in the vehicle, howsoever
such loss or damage has been caused.
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9. |
LEFT
LUGGAGE
Left luggage and the cost of onward transfer
where applicable is the responsibility of
the customer.
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10. |
GRATUITIES
TO DRIVERS
These are not included in our prices, as passengers
will no doubt wish to tip according to the
level of service received.
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11. |
CANCELLATION
In the event of travel cancellation, which
must be notified by e-mail, fax or letter,
the following policy shall be strictly applied
either by deduction or invoice:-
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28 days and above
28 - 15 days
14 - 8 days
7 days or less
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Full deposit refund
50% of total cost
75% of total cost
100% of total cost
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If
you are covered by travel insurance you may
be able to recover any
cancellation charges. However, the cost of
any extras ordered by the
customer (i.e. tickets, accommodation, etc);
will be forfeited in full, even if cancellation is more than 28 days before departure.
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12. |
BOOKING
AMENDMENTS
Alterations to the booking by the client or
passengers representative, which were not
advised at time of booking such as changes
to the number and location of collection points,
destination, hire period and overall mileage,
may involve extra charges at the discretion
of the company.
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13. |
LIABILITY
The company will not be liable for any loss,
damage, delay, injury or inconvenience sustained
by any person through failure of any road
vehicle, ship, aircraft, train or other means
of conveyance to perform its journey or to
depart or to arrive at the time advertised
or at all, or through any detention, delay,
early running or want of punctuality. The
company shall have no liability of any kind
in consequences of any passenger failing to
be present at the departure point or at the
time of departure from any point en route.
All arrangements made for hotel accommodation
and for the use of road vehicles, ships, aircraft,
trains or any other means of conveyance operated
by other persons or bodies are made by the
company as agents for and on behalf of the
client, passenger or passenger's representative,
and on the express condition that save as
aforesaid the company will not be responsible
for any loss, damage, injury, delay or inconvenience
sustained or caused to passengers in any such
hotels, vehicles, ships, aircraft, trains
or other means of conveyance.
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14. |
PASSPORT
For all continental travel passengers will
require a full 10 year British Passport. If
you have any doubts about your status as a
resident British subject or you do not hold
a full British Passport, you must check with
the Embassies or Consulates of the countries
to be visited to confirm the passport or visa
requirements needed in your particular circumstances.
We cannot accept responsibility if passengers
are not in possession of the correct travel
documents.
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15. |
SMOKING
Smoking is strictly prohibited within the
vehicle.
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16. |
MINIMUM
HIRE
The minimum hire charge for Autoliner travel
is 1 hour. However, the company reserve the
right to unconditionally waive this requirement
subject to individual circumstances.
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17. |
HIRE
CHARGES
Hire rates are all inclusive per vehicle irrespective
of the number of passengers and include driver
and vehicle hire with a mileage allowance
of 50 miles per chargeable hour. Quotations
are available on application and are subject
to VAT at the applicable rate.
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18. |
VALIDITY
Quotations provided by the company shall remain
valid and open for acceptance for a period
of 30 days from date of quotation.
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19. |
FOOD
AND DRINK
Light snacks, sandwiches and hot / cold drinks
are available by prior arrangement at time
of booking and will usually be chargeable
to the client's account. The consumption of
food or drink is not permitted inside the
vehicle unless supplied by Autoliner except
in specific circumstances and at the driver's
discretion. Food and drink supplied by the
company must not be removed from the vehicle.
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20. |
PROHIBITIONS
The transportation of pets or any other animal
(other than Guide Dogs in the UK and Eire
and only by prior arrangement).
The playing of customer supplied radio, cassette,
CD, DVD, Video, mini-disc or other similar
apparatus.
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21. |
OTHER
CHARGES
Driver subsistence for overnight accommodation,
bridge and road tolls, ferry crossings and
car parking shall be charged separately where
applicable.
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22. |
CONTACT
HIRE AND FLEXIPLAN CONTRACTS
These charging structures are available to
companies and are subject to specific terms
and conditions. Details are available on request.
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23. |
EVENTS AND EXPERIENCE PACKAGES
All events and experience packages arranged
by the company as agents for the client or
passengers are specifically covered by the
terms and conditions of the respective businesses
providing such services. In no circumstances
shall the company be liable for loss, damage,
injury, delay or inconvenience sustained or
caused to passengers as a result.
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24. |
STRATEGIC
TRADING PARTNERS
The company have a policy of working with
key businesses where such businesses are complimentary
to the Autoliner service. In such instances
corporate account terms shall apply in the
absence of specific terms agreed with a particular
company. While we take every care in choosing
our trading partners, promotion of companies
in our literature or on our website does not
mean that we guarantee the safety standards
or satisfactory performance of any of the
event or experience companies.
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25. |
BASE
LOCATION
All charges in respect to Autoliner travel
shall be based on the return journey time
and mileage whilst operating from the nearest
available Autoliner franchise.
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26. |
BEHAVIOUR
The company reserve the right to prohibit
entry to the vehicle of any person that is
deemed by the driver to be unfit as a result
of drunkenness, abusive behaviour, obscenity,
racism and violent or unacceptable conduct,
and can refuse to continue the journey if
any passenger behaves in such a manner that
is likely to cause damage, distress, danger
or annoyance to other clients, employees,
property, the vehicle and it's contents or
to any third party. In such instances full
cancellation charges will apply and the company
will be under no obligation for any refund,
compensation or loss, which may be incurred
by individual passengers.
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27. |
BREAKDOWN
The company do not accept any responsibility
or liability for any mechanical, electrical
or electronic breakdown of the vehicle and
its on-board systems and for any consequent
effects on the client or passengers schedule
or functions.
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28. |
DAMAGES
The customer shall be responsible and liable
for the full cost of reinstatement in respect
to any interior or exterior damage or spillages
caused by passengers during the hire. In such
instances reimbursement shall be due for immediate
payment on receipt of written notification
of the cost of reinstatement and the company
reserve the right to levy additional charges
for loss of earnings whilst the vehicle is
out of service.
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29. |
CLEANING
The client shall be liable for cleaning costs
at the end of the hire if the vehicle is left
in a state of excessive untidiness or if a
passenger should suffer from travel sickness
or any self inflicted condition.
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30. |
SOILING
All vehicles are regularly inspected and kept
in a clean condition as part of the company's
operating policy. However, the company cannot
accept any liability for clothing, luggage
or possessions being marked, stained or dirtied
by road dirt, oil or grease from any part
of the vehicle.
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31. |
UNFORESEEN
CIRCUMSTANCE
The company cannot accept any liability for
delay or consequential loss occurring as a
result of road maintenance, traffic conditions,
inclement weather, force majeure or accident
involvement caused as a result of third party
negligence.
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32. |
VEHICLE
ROUTING
Unless otherwise instructed by the client
or passenger, the vehicle shall be routed
at the driver's discretion, in accordance
with prevailing road, traffic and weather
conditions, irrespective of whether the route
is the shortest option by mileage. No allowance
shall be made to the client on the grounds
of the chosen route and any consequential
delay as a result of vehicle routing.
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33. |
CLIENT
DELAY
In instances where delay has occurred as a
result of the client or passenger action,
the company shall charge this time pro-rata
in accordance with the quoted rate.
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34. |
WAITING
TIME
In instances where waiting time has occurred
in unforeseen circumstances as a result of
a third party, charges shall be made to the
clients account as follows:-
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1st hour
2nd hour
3rd hour and above
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50% of quoted rate
75% of quoted rate
100% of quoted rate |
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35. |
HEIGHT
RESTRICTION
Customers are advised that the Autoliner has
a raised roof and requires overall clearance
of 7 feet / 2.10 metres, and therefore the
vehicle will not be able to access some areas
including low level multi-storey or underground
car parks.
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36. |
DISABILITY
The Autoliner has been designed as a wheelchair
friendly vehicle and has the capacity to carry
one wheelchair with ramp access from the tailgate.
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37. |
PASSENGER CAPACITY
Maximum capacity: 8 passengers or 7 passenger's
incl. wheelchair.
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38. |
VEHICLE
ACCESS
Except in an emergency the passengers should
remain seated until the vehicle is stationary
and wait for the driver to open the door(s).
Access points are as follows:-
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Front cabin
Rear |
Nearside
front door
Nearside sliding door
Tailgate - wheelchair or luggage
Offside sliding door - emergency exit
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39. |
TOILET
FACILITIES
The Autoliner has limited space and does not
have toilet facilities. Passengers are advised
that the driver shall make regular stops en
route or alternatively at the request of a
passenger.
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40. |
SEAT
BELTS
It is a condition of travel that all passengers
must be responsible for compliance with regard
to the use of seat belts whilst the vehicle
is in motion.
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41. |
ENTERTAINMENT
The Autoliner is equipped with high quality
audio and video entertainment systems, and
passengers must comply at all times with the
decision of the driver in connection with
responsible and safe operation of the on-board
systems with particular regard to volume levels
and driver distraction. At the discretion
of the driver passengers may be requested
to wear radio headphones.
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42. |
SAFETY
STATEMENT
It is the company's policy that journeys should
be completed in a safe and efficient manner
and that driver fatigue will not be tolerated.
In certain instances the driver's hours may
therefore be restricted in the interest of
passenger safety.
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43. |
EXTENDED
HIRE
Extension to the hire period post-booking
or on the day will be at the company's discretion.
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44. |
CONFIDENTIALITY
The company have a confidentiality policy
with regard to its customers and drivers must
strictly comply with this policy and maintain
customer confidence. In the event of a breach
in trust by any of our employees this will
result in disciplinary action.
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45. |
PRIVACY
In order to maintain the highest standard
of service and to help with the ongoing training
of staff we listen to and occasionally record
telephone calls.
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46. |
INSURANCE
The company has motor insurance (in line with
EC requirements) which does not have a financial
link on passenger injury liability. Furthermore,
we have additional public liability insurance
providing an indemnity of £5,000,000
per incident for other non-motor claims in
relation to our business activities. Full
details are available on request.
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47. |
PERSONAL
INJURY (Unconnected with arrangements made
by us)
Where appropriate and subject to our reasonable
discretion, we will afford general assistance
to clients who through misadventure suffer
illness, personal injury or death whilst travelling
with Autoliner arising out of an activity
which does not form part of our itinerary,
and which is the responsibility of a third
party.
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48. |
OUR
RESPONSIBILITY TO YOU
The company accept responsibility for ensuring
that our service standards and component parts
of the Autoliner travel experience are as
described in our literature and marketing
material. If any part of the service is not
provided in the advertised manner, we will
pay you reasonable compensation unless the
non-provision was due to circumstances which
we could not predict and which were beyond
our control.
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49. |
WHAT
HAPPENS TO COMPLAINTS?
If you have a problem or complaint on the
day, please bring it to the attention of the
driver or event organiser as soon as possible
so they have a chance to put matters right.
In general, we consider it unreasonable if
a customer takes no action on the day and
then forwards a complaint at a later date.
However, in such instances on receipt of e-mail,
fax or written notification all complaints
that are received will be thoroughly investigated
and customers kept informed at each stage
of the investigation.
Complaints should be addressed to the Autoliner Chauffeur Drive
at the following address within 28 days after
completion of the journey:-
Unit 2a, High Hill, Keswick, Cumbria CA12 5LU
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50.
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DATA
PROTECTION ACT 1998
Autoliner complies with each of the eight
principles of the Data Protection Act 1998.
Those principles require that data is:-
i) Fairly and lawfully processed
ii) Processed for limited purposes
iii) Adequate, relevant and not excessive
iv) Accurate
v) Not kept longer than necessary
vi) Processed in accordance with the data
subject's rights
vii) Secure
viii) Not transferred outside the EU without
adequate protection
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